Privacy Policy
Last updated: July 1, 2026
Applied AI Technology (“we,” “us,” or “our”) is a software and consulting company based in Northeastern Pennsylvania, USA. This policy explains what information we collect, how we use it, and the choices you have. It covers three things: this website, the Applied AI OS platform (“AATOS”) we host for our business customers, and our consulting and custom software development work.
The short version: we collect what we need to run our services, we don’t sell personal information, and our customers own the data they put into the platform.
Information we collect on this website
When you use appliedaitechnology.com, we collect:
- Contact and chat submissions. When you talk to Agent Olivia through our chat, we ask for your name, company, email, phone number, and what you’re looking for. Chat transcripts are logged so we can follow up on your request and improve the service.
- Page-visit analytics. We record which pages are viewed, the referring page, and an approximate location derived from your IP address. We do not use third-party advertising trackers on this site.
- Cookies and local storage. We use browser storage to keep client login sessions working. We do not use cookies for advertising.
How AI is involved
Chat conversations on this site are processed by a third-party AI provider (Anthropic) to generate responses. Inside the platform, AI features draft content — such as documents, replies, and summaries — that our customers review and approve before it is used. AI output is always a draft for a human to check, not an unattended decision.
Data in the Applied AI OS platform
Businesses that subscribe to AATOS put their own business records into the platform — contacts, invoices, documents, calls, emails, and similar operational data. For that data:
- The customer owns it. Data a customer puts into their workspace belongs to that customer, not to us.
- Workspaces are isolated. Each customer’s workspace is separated from every other customer’s.
- We process it only to provide the service. We do not mine customer data for other purposes, sell it, or use it for advertising.
- Every action is audit-logged. The platform keeps a record of who did what, which customers can review.
Google user data
Some platform features let a customer connect a Google account — for example, to check calendar availability or manage a Google Business Profile. For any information we receive from Google APIs:
- Applied AI Technology’s use and transfer of information received from Google APIs adheres to the Google API Services User Data Policy, including the Limited Use requirements.
- Google user data is used only to provide user-facing features the customer requests, such as showing calendar availability or managing a business profile.
- Google user data is never sold.
- Google user data is never used for advertising.
- Google user data is never used to train generalized AI models.
Service providers we use
We rely on a small set of service providers (subprocessors) to run our services. Each one receives only the data needed to do its job:
- Amazon Web Services — hosting and infrastructure.
- Anthropic — AI processing for chat and drafting features.
- Stripe — payment processing.
- Twilio — phone calls and text messaging.
- Microsoft and Google — email, calendar, and business-profile connections a customer chooses to connect.
- Deepgram — speech-to-text when dictation features are used.
How long we keep data
We keep data while an account is active, or as needed to meet legal and audit obligations. Customers can request an export of their data, or deletion of it, by reaching us through the chat at /contact.
What we don’t do
- We do not sell personal information.
- We do not run third-party advertising trackers on this site.
- We do not use customer data for anything other than providing the service.
Children
Our services are built for businesses. They are not directed to children under 13, and we do not knowingly collect information from children under 13.
Changes to this policy
If we change this policy, we will update this page and revise the “Last updated” date above. Material changes affecting platform customers will be communicated with notice.
Contact us
Questions about this policy or your data? Start the chat at /contact and a member of our team will follow up.